Staff
2
no willingness to be flexible or assist from staff
the unsupported asian staff member kept telling me that i had no booking when i had my written confirmation to show her
sydney, AU Hotel Reviews & Guest Ratings 2025
Comprehensive analysis of 2 hotels in sydney based on 36 authentic guest reviews. Compare real traveler experiences, ratings on cleanliness, staff service, location, walkscore, room quality, amenities, and value for money. Make informed decisions with detailed feedback from verified guests who stayed at top-rated accommodations in sydney, AU.
What Guests Loved
guests appreciated the cleanliness, comfort of the beds, and the helpful and friendly staff. the hotel is noted for its spacious rooms and excellent location, providing a nice and quiet atmosphere.
Areas for Improvement
many guests reported issues with room cleanliness, stating that housekeeping was inadequate and rooms were in a disgusting state. complaints also included dated furnishings, poor maintenance, and unreliable wifi, along with small and poorly designed bathrooms.
Room
54
nice and quiet room
rooms were quiet
the hotel offers a spacious room and an excellent location
spacious room
and it had good reviews for room size
absolutely horrible room all in all
disgusting state of the room - housekeeping only made bed and gave new towels
not even sure if the room had been properly cleaned/bedsheets changed before we checked in from the previous guest staying in the room
Bathroom
4
needs maintenance to balcony sliding door and bathroom door
tired furnishings and bathroom fitout
a couple of things i didn't love: the bathroom - very small and poorly designed
Wifi
1
wifi consistently dropped out at the same time each night which we've never encountered any where before
Facilities
1
the facilities and lifts are old
Pool
2
pool was not heated
the pool was cold:( spa section had jets that were not working
Parking
11
fantastic location comfy beds breakfast convenient parking
parking was expensive
Staff
3
staff were helpful and friendly
fantastic staff
and the staff were friendly
Comfort
2
comfortable bed
beds were very comfortable
Food
3
great breakfast and food in general
food was good
good for food
Location
2
great location easy access to all areas of the city easy access to public transport very quiet area top breakfast
the location is good
Amenities
1
great amenities like slippers
Cleanliness
1
and cleanliness
Payment
1
5% payment surcharge (or so called electronic payment fee or credit card fee or whatsoever fee they call) is a joke