paris, FR

41 Positive9 Negative

Staff

212
+

reception staff wonderful

+

loved the staff

+

friendly staff

+

it is very comfortable and all the staff are helpful,

+

really friendly and helpful staff

-

staff very helfpful too

-

staff simp

Room

105
+

our room was breathtaking

+

the room we had was spacious by city standards

+

the room size was surprisingly spacious for paris standards

+

just a kettle in the room would make it perfect

+

especially for the spacious rooms

-

but slightly tired and faded in places - the wardrobes in our rooms had chipped paint

-

the room cleaning could use improvement

-

it looks like they even charged me for that upgraded rooms of 2 nights which should be free of upgrade charge

Location

51
+

the location was perfect for strolls in saint-germain

+

fantastic location,

+

very good location - very easy to get transportation

+

we'd stay again for the location and staff

+

a lovely traditional french hotel in a great location within easy access to all the main tourist attractions of central paris

-

the location away from the tourist mayhem elsewhere

Experience

1
-

which offered the iconic parisian experience we'd dreamed of - without the noise

Bathroom

4
+

the rooms are very comfortable for european standards and the bathrooms were luxurious - no squeezing into a shower stall

+

the bathroom was lovely and again spacious

+

the bathroom was also quite big

+

and the bathroom itself was luxurious,

Restaurant

1
+

the area was great too with loads of shops and restaurants near by

InterContinental Paris Le Grand, an IHG Hotel


paris, FR

16 Positive9 Negative

What Guests Loved

the staff were generally friendly and helpful, with standout service from vadim in the club lounge. the location received high praise, being described as unbeatable, and the spacious room offered a great view of the architecture. the ballroom was also noted as jawdroppingly awesome.

Areas for Improvement

there were several issues with staff interactions, including a lack of greetings and incorrect information provided by the concierge. the room was considered small and chilly for the price, and the food options were viewed as expensive and limited, with some items being repetitive.

Staff

52
+

i always had to greet the staff first

+

staff 8/10 the 2 staff standouts this stay: - vadim from the club lounge

+

the friendliness and helpfulness of the staff was a little bit and miss

+

the reception and concierge staff were very helpful and friendly

+

the staff were consistently professional

-

not a single staff member greeted me

-

the staff gave me no explanation about upgrades

Room

33
+

the ballroom is jawdroppingly awesome

+

the room was spacious and had a view of the street and wonderful architecture of the area and period

+

tel location spacious room dining room and wide selection of food

-

but the room was chilly

-

room was small for over 600e,

-

still some room for enhancement: wi-fi could be slightly faster adding more vegetarian and middle eastern options

Food

12
+

i must mention the wonderful gilles and all the team at the club lounge - a wonderful space to relax and enjoy delicious food and drink

-

the only criticism would be that the food items are repeat

-

food was expensive and i thought limited choices

Restaurant

32
+

the restaurant served a delicious buffet breakfast and the restaurant dinner menu is excellent and delicious

+

the food in the restaurant was excellent

+

restaurant excellent

-

the valet staff and some of the restaurant staff at breakfast were very hit and miss some were good others were very unhelpful

-

the concierge gave us incorrect info on restaurant availability ( le recamier which was open and great)

Location

3
+

great location with friendly staff

+

very friendly staff and good location

+

location 10/10 the location is definitely unbeatable

Facilities

1
+

but comfortable facilities