Marriott Orlando Airport Lakeside


orlando, US

27 Positive2 Negative

What Guests Loved

guests appreciated the pleasant and friendly staff, highlighting their attention to detail and genuine care for comfort. the comfortable beds and well-honored requests for specific room types contributed to a positive experience.

Areas for Improvement

some guests reported issues with mold in the comforters and described the food as terrible.

Comfort

41
+

comfortable bed,

+

her attention to detail and genuine care for guests' comfort transformed our simple happy hour into a delightful daily ritual

+

while her warm spirit brings comfort and joy to every guest she meets

+

the comfortable beds were great,

-

mold in the comforters

Food

121
+

today me and my brother came to tavern for lunch jasmine was our server always with smile great service food is also good good job

+

my friends and i had a great time and really enjoyed the food plus our lovely server jenilee is very accommodating

+

the food and service was amazing and jeni was knowledgeable about the menu and had great recommendations

+

i feel comfortable like home and good food

+

the waitress was very friendly and food was delicious

-

the food was terrible

Experience

3
+

a good experience with tasty food

+

we had an amazing dining experience with our server jasmine and she gave a nice recommendation for my meal

+

i had such a nice experience at the coffee shop with that lovely china girl ray

Room

6
+

the room was comfortable,

+

put us in a perfect room and made our stay very nice right from the start

+

the room was good

+

my request for a handicapped room was honored

+

the room is big

Staff

2
+

the staff is really friendly and good

+

pleasant staff

DoubleTree by Hilton Hotel Orlando at SeaWorld


orlando, US

0 Positive8 Negative

Customer_service

1
-

and the customer service was lacking

Staff

2
-

the staff is uncoordinated

-

the staff even complained when we requested that the cleaning be done

Room

5
-

i had other issues with the actual room i stayed in

-

in room coffee maker is nowhere near electricity

-

no working phone in the room

Delta Hotels by Marriott Orlando Celebration


orlando, US

16 Positive11 Negative

What Guests Loved

guests praised the fantastic interactions with staff, highlighting their caring nature and the lovely onsite starbucks. the rooms were noted for being modernized and good value for money, with a great pool area and no noise issues from other guests.

Areas for Improvement

several guests reported issues with the desk staff, including poor staffing and a need for retraining. complaints included a mattress that smelled of urine, infrequent cleaning of rooms, dirty floors, and unsatisfactory food quality. additionally, guests were frustrated with the daily parking fee and the pool being closed.

Room

24
+

our room overlooked pool (bay building) with no noise issues from other guests

+

the rooms/bathroom are modernised to a good standard similar in size to a premier inn

-

our room was so dusty we were all coughing & wheasing within our second week

-

our room was cleaned once in our 14 nights stay

-

one of the mattresses in our room smelled strongly of urine

Staff

42
+

interactions with all staff were fantastic

+

greatest staff

+

it shows the staff and management are caring all around

+

the staff were lovely and the onsite starbucks was fantastic and easy to grab one in the morning

-

but poorly staffed

-

so are the issues with desk staff - retrain them and explain the law to them or replace them

Door

1
-

some lifts and automatic doors weren't working,

Pool

62
+

great pool area

+

the pool is really big,

+

with plenty sunbeds/ towels and a modern pool bar with reasonable prices

+

very nice pool area

+

the pool my kids really enjoyed it

-

pool closed

-

pool closed

Bathroom

1
+

room bathroom

Value

2
+

good value for money

+

i stay in orlando about once a year and compared prices with other hotels and chose delta because it appeared to be the best value

Lobby

1
+

el lobby

Parking

1
-

that i had to pay $25 every day for parking

Food

1
-

the food was not great and the properties could be updated

La Quinta Inn by Wyndham Orlando Airport West


orlando, US

0 Positive4 Negative

Staff

1
-

staff unhelpful and not willing to accept

Room

3
-

the room stunk

-

the rooms smell nasty the carpet

-

we left the room as soon as we realised the health dangers that were present

Hyatt Regency Grand Cypress Resort


orlando, US

10 Positive11 Negative

What Guests Loved

the staff is generally friendly and excellent, providing good communication and service. guests appreciated the great location, amenities, and enjoyed the pool and its activities.

Areas for Improvement

some guests found the staff to be unfriendly and unhelpful, with issues regarding room assignments and basic room quality. additionally, there were complaints about the distance of self-parking and limited transportation options.

Staff

33
+

staff is so friendly

+

excellent staff

+

the staff is mostly great

-

staff are really unfriendly nobody wanted to help until the day we were leaving

-

and why no staff were available to help

-

the staff where not helpful at all

Room

33
+

in addition have a friendly way to contact room service

+

room was fine

+

from the staff communication till the room quality

-

the room itself was incredibly basic

-

we were finally given a room which turned out to be the disappointing one described above

-

i did not receive the room i paid for was lied to that it was an upgrade then made to feel crazy

Bar

1
-

but it would have been better with more bar area

Parking

2
-

the self parking is a little way from the lobby

-

self parking muy lejos

Transport

2
-

not expending transportation to other places within certain mille

-

the driver left us and i had to pay for the additional transportation 0f 200 usd

Pool

3
+

loved the pool

+

pool was great and the extra fun stuff like basketball

+

the gorgeous pool,

Location

1
+

great location and great amenities