Staff
44
certain staff were outstanding
all the staff throughout our stay were warm
some staff are very helpful
the staff were extremely nice
the cleaning staff only makes the bed and change towels
rude staff etc
the staff could be more polite
new-york, US Hotel Reviews & Guest Ratings 2025
Comprehensive analysis of 5 hotels in new-york based on 131 authentic guest reviews. Compare real traveler experiences, ratings on cleanliness, staff service, location, walkscore, room quality, amenities, and value for money. Make informed decisions with detailed feedback from verified guests who stayed at top-rated accommodations in new-york, US.
What Guests Loved
many guests praised the staff for being outstanding, helpful, and friendly, contributing to a warm atmosphere during their stay. the location of the hotel was also highlighted as a significant positive aspect, with several guests noting its convenience.
Areas for Improvement
several guests expressed dissatisfaction with the cleaning staff's limited service and reported issues with rude behavior from some staff members. complaints about the poor condition of the rooms, including uncomfortable beds and hygiene concerns, were also prevalent.
Comfort
1
the bed was very uncomfortable
Room
213
the rooms can be better with d money being charged per day
be sure to book a premium or manhattan floor room
horrible rooms
rooms where unhygienic
poor breakfast room no public rooms apart from reception key stopped working twice
Bathroom
1
bathroom needs renovation
Lobby
2
en lobby skulle varit bra
no restrooms in the lobby area
Parking
1
parking price was ridiculous
Door
1
one of doorman who collected the bags was very rude and might i even add a bit racist towards us as we saw how he treated other nationalities right in front of us
Location
4
it was a good location and the staff were wonderful
the location was great and the staff was friendly
the location is very good
our stay was good only because of location
What Guests Loved
the customer service was excellent, with staff being described as warm, friendly, and helpful. guests felt well-treated during their stay, highlighting the top-notch service from all levels of staff.
Areas for Improvement
some guests found the staff to be unprofessional and lacking in apology when issues arose. additionally, there were complaints about the need for room upgrades, limited late-night dining options, and the overall high prices compared to the quality of accommodations.
Room
32
efficient service and roomy
thank you for having my room ready when i got there helped me so much
nice room
need improvement: rooms need serious upgrades
they could use more options on late night in room dining
Staff
103
great greeting staff
service from all the staff top notch
the entire staff was exceptionally warm
the staff is amazing
with a superb staff
but the staff didn't say a word of apology
i read reviews specifically stating that the staff was underwhelming and would not accommodate nor care
unprofessional staff
Customer_service
1
the customer service was excellent
Door
1
our room had a view of the building next door which was a letdown
Price
2
quality was average and price was high
new york as a whole is tremendously overpriced for the accommodations offered
Comfort
2
beds were comfortable
essex was a great stay and comfortable
View
3
the central park view is incredible
nice view of the park and staff were great
we paid extra to have a park view and it was simply amazing
Atmosphere
1
quiet atmosphere
Restaurant
2
excellent restaurant
near the hotel was a lot of restaurants beautiful places where you could walk the only minus in the hotel was not a restaurant
Location
1
the room was very comfortable and the location was perfect for visiting museums and seeing shows
Staff
3
the service and some of the staff were terrible
the staff were very snooty
this staff member needs to go through some more training
Room
6
and a big bummer is no coffee machine in the room
horrible old rooms
never use washroom
Bar
4
russell is an exceptional barman
definitely go with the champagne bar
my sister & i visited the plaza champagne bar for st patrick's day and had a wonderful evening thanks to nick for his 5 star service
we had drinks at the bars several times and that was great
Experience
2
fabulous high tea experience
i would recommend this high tea experience
What Guests Loved
the staff is friendly, helpful, and attentive, providing good service. guests appreciated the comfortable beds and the cleanliness of the rooms.
Areas for Improvement
customer service is lacking, with reports of unprofessional and rude staff. additionally, the rooms are described as dark, tired, and uncomfortable, with some cleanliness issues in the hallways.
Customer_service
2
customer service representatives are not very professional
i'm just a little baffled by the lack of customer service here
Staff
73
staff were very friendly and willing to assist with whatever we needed
transport links excellent and staff really helpful
staff is super helpful
good services and friendly staff
staff were friendly and rooms cleaned daily
staff not very friendly
staff did not mention the daily coffee credit,
rude staff
Comfort
3
comfortable bed
bed was certainly comfortable
the bed was really comfortable
Bathroom
3
the bathroom was particularly bad
the bathroom door in my room was missing the bottom due to rot
the bathroom was gross,
Room
87
decent room size compared to other hotels in nyc
room was decent size for ny
rooms are big
explained that i just got off and completed my 14 days caribbean cruise and she ensured that my room was ready so i could relax a bit more before i hit the town
my parents had a double room and they had so much room in theres same no issues there either
the hallways are worn and dirty and the room we had was barely better than a cheap motel
rooms are not comfortable at all
although the rooms are a little dark
Price
11
those prices are understandable
there are many other better choices for the price you pay
Bar
1
simple items like soap bar and bath rug were missing
Window
2
the dressing table was right in front of the window and is large and heavy so i could not even moved it
it would be nice to move the desk away from the window so i could look out and admire the street above
Food
1
food is excellent
Security
2
attentive security,
ground floor security really takes that job seriously
Amenities
1
amenities and the rooms are enormous with impressive views
Location
4
the location is great,
this hyatt is a perfect location
grand central hyatt was in a good location
perfect location to visit nyc