Room
81
room was big
rooms are good
sumptuous room
our room was immaculate in terms of cleanliness and quality of linen,
the room was spacious
two rooms opposite to each other
madrid, ES Hotel Reviews & Guest Ratings 2025
Comprehensive analysis of 2 hotels in madrid based on 34 authentic guest reviews. Compare real traveler experiences, ratings on cleanliness, staff service, location, walkscore, room quality, amenities, and value for money. Make informed decisions with detailed feedback from verified guests who stayed at top-rated accommodations in madrid, ES.
What Guests Loved
guests praised the staff for being attentive, friendly, and helpful, contributing to a welcoming atmosphere. the accommodations were described as very comfortable, with clean and spacious rooms, and comfortable beds and pillows.
Areas for Improvement
some guests experienced issues with the air conditioning, which either blew cold air or made the room too hot. there were complaints about the restaurant staff's demeanor and the quality of the food, as well as disturbances from neighboring rooms.
Door
2
i heard next doors alarm go off at 3
if the aircon was on then you couldn't close the door between the toilet and room or there would be a loud whistle
Restaurant
21
meals were provided in the form of a buffet which was plentiful for what we needed and the restaurant was clean and beautifully furnished
a area da piscina e linda e super confortavel e restaurante da piscina tambem
el personal caras de amargados y malas formas al hablar y el restaurante la comida no estaba buena
Staff
5
excellent staff
we had a friendly welcome and reception staff were helpful too
staff was super
nothing was too much for the staff
staff very attentive
Comfort
3
very comfortable accomodations
beds are comfortable and pillows are comfortable too
with plenty of comfort too
Transport
2
easy and efficient transportation to/from the airport
servicio 24 h transporte aeropuerto gratuito
Bar
3
there was a lovely bar area near the reception and we loved the tea
n de los bartenders era muy buena
the bar area looked good too
Pool
2
we only arrived at 8pm so didn't try out the swimming pool which looked very inviting
wished i had brought a bathing suit to enjoy the pool
What Guests Loved
the staff at the location are consistently described as friendly, helpful, and welcoming. additionally, the location is praised for its proximity to santiago bernabeu and convenient transport links to the airport and city center.
Areas for Improvement
guests reported issues with room cleanliness, being assigned a smoking room, and inadequate soundproofing. some found the rooms to be small and noted security concerns, along with the need for maintenance in certain areas.
Food
1
there are lots of fast food places by the bus terminus