Price
1
the price is a bit high,
los-angeles, US Hotel Reviews & Guest Ratings 2025
Comprehensive analysis of 4 hotels in los-angeles based on 125 authentic guest reviews. Compare real traveler experiences, ratings on cleanliness, staff service, location, walkscore, room quality, amenities, and value for money. Make informed decisions with detailed feedback from verified guests who stayed at top-rated accommodations in los-angeles, US.
What Guests Loved
guests praised the great customer service and friendly, accommodating staff. many found the rooms to be lovely, comfortable, and well-appointed, with a convenient location close to the airport.
Areas for Improvement
some guests felt the prices were high, particularly for food, and criticized the small bathroom layout and noisy shower doors. additionally, the placement of the light switch in the ensuite was considered inconvenient.
Food
1
expensive food
Location
1
great location for a long transit through la
Bathroom
1
my feedback and thoughts - bathroom way too small and you can't use mirror and bathroom bench without touching toilet
Door
2
the shower doors were a bit noisy since they were a heavy glass
very strange that the light switch for the ensuite is located behind the door so you are stumbling around in the dark looking for it
Restaurant
1
altos precios en restaurantes
Customer_service
1
great customer service
Staff
4
lovely staffs in every role
friendly staff
the staff were great
accomodating staff
Room
7
close to airport and room was nice
room temp
lovely room
gorgeous room
the room was comfortable
Facilities
2
and good facilities
quite a good fitness center and lobby facilities
Room
65
comfort of room
our room was large and comfortable
very nice and spacious room
the rooms are great
our room was spacious and offered a lovely view out towards downtown los angeles
the room service was terrible especially being brought in takeway bags
and they told us our room is not ready
the issues with the room would probably stop me from returning
Staff
123
but what impressed us was the staff
every staff member we came in contact with was friendly and helpful
every staff member i encountered was friendly
staff was very friendly and helpful
staff were courteous
but blamed valet( who seem nice professionally people) the staff also blamed booking
not the friendliest staff i would add
the staff admitted there was a mistake with the booking details
Parking
4
parking was extremely expensive
and a bit dark -parking was extremely expensive ($77 per night after tax)
but valet parking at $70 per night
Customer_service
1
the best of you know staff customer service the happy hour reasonably priced and specially saif m
Price
2
i guess this of ok as the price was shown on their website
the beverly hills marriott has become my preferred choice for ongoing work in the area due to its consistently great price
Facilities
1
love the location and the hotel has all the facilities we need
What Guests Loved
the staff are amazing and friendly, contributing to a great experience. the amenities, including comfortable chairs, a good room, and an excellent restaurant, enhance the stay. the gym is well-equipped and motivating, and it's convenient to buy food late at night.
Areas for Improvement
there are several issues, including an extremely uncomfortable bed and early breakfast hours for the club room. guests reported cleanliness problems with the coffee maker and bugs in the room. additionally, the prices are considered exorbitant, and wifi is not free unless you're a bonvoy member.
Comfort
11
it had 2 very comfortable chairs that
the bed was extremely uncomfortable
Room
15
good room
club room closes for breakfast too early
room not ready on our arrival at 11pm
pas de room service
Value
1
however it was not great value for money
Price
1
the prices are exorbitant
Parking
3
parking prices are exhorbitant
no parking
you have to pay for parking
Wifi
2
wifi non gratuito
the wifi is not free unless you're a bonvoy member
Staff
2
friendly staff
staff are amazing
Gym
2
decent gym,
gym has plenty of equipment and options to keep you motivated
Food
2
and the food and rooms are great
great to be able to buy food late at night -
Restaurant
1
the restaurant was excellent
View
1
the view was great and the staff were super friendly
Amenities
1
the amenities were great
What Guests Loved
the customer service is highly praised, with many noting the friendly and courteous staff who go above and beyond. guests appreciate the polished feel of the downtown la stay and rate the staff as excellent.
Areas for Improvement
several guests reported issues with staff behavior, including rudeness and a lack of training. there were complaints about the cleanliness of the rooms and a perceived lack of value for money, with some feeling embarrassed by security incidents.
Staff
115
great staffs
i felt the staff went above and beyond
friendly staff
if you're looking for a downtown la stay with amazing staff and a polished feel
staff = a++
the staff was saying can you set down
and the cleaning staff would take floor towels and just fold them and put them back instead of giving fresh ones
so it's very upsetting to know the staff just threw it away
Room
72
our room was modern
room was fabulous
the rooms were immaculate
great room
the room price was great
although my room costs were prepaid
but the rooms fell below our expectation
Value
2
lack of value for money
not value for money at all
Security
2
it was so embarrassing that security had to come for $94 dollars they said they tried reaching me they never called my phone
they sent security to my room due to a high balance when i went to the front desk they didn't know what was going on
Bathroom
1
dirty bathrooms with an unclean shower curtain,
Customer_service
2
excellent customer service as well
great customer service
Door
1
the door of refigutator was broken
Amenities
1
for the price i say the amenities are lacking
Comfort
2
the beds were soft and comfortable
comfortable stay
Location
2
the location was excellent
beds are comfortable and the location is close to everything
Experience
1
but we had an amazing experience with staff
Parking
1
walter in valet parking was super courteous and helpful