Comfort
1
i expected at least the basic level of comfort
london, GB Hotel Reviews & Guest Ratings 2025
Comprehensive analysis of 2 hotels in london based on 39 authentic guest reviews. Compare real traveler experiences, ratings on cleanliness, staff service, location, walkscore, room quality, amenities, and value for money. Make informed decisions with detailed feedback from verified guests who stayed at top-rated accommodations in london, GB.
Staff
1
the staff told me that i should have accepted the offer earlier
Gym
1
most of the gym machines not working avoid
Bathroom
1
bathroom design is outdated
Noise
1
- i feel in room facility can be better ( window noise isolation / coffee machine / toilet and shower amenities and iron availability and pillows were too soft )
What Guests Loved
guests appreciated the attentive and friendly staff, highlighting their helpfulness and willingness to assist. many noted a pleasant experience due to the kind service, with specific praise for a staff member named boris who provided an upgrade. the comfort of the rooms and the evident investment in hotel facilities were also positively mentioned.
Areas for Improvement
several guests reported issues with rude staff members and poor room conditions, including stained carpets and outdated furniture. complaints about room service not respecting 'do not disturb' signs and the overall small size of the rooms were also noted. some guests felt that the rooms did not match the pictures advertised.
Staff
83
friendly attentive staff
attentive staff
it has been a pleasant experience to be served with such kind staff
staff checked daily to inquire if we needed anything
staff extremely friendly
rude reciption staff
some staff members were rude
some working staff did not smell good
Room
38
size room
met a super friendly gentleman on reception called boris who was very accommodating and even upgraded my room free of charge which immediately made me feel that i would want to come back again
room rates
room service staff are not respecting the don't disturb signs and this is not first time
room was in terrible condition
the furniture was worn and entire room outdated
Location
4
great location near oxford street and halal food options
the location is really close to all the shops and restaurants
hotels location was great
the location is good
Food
2
the food was very delicious and everything went very well
food was great and service by ari was amazing
Experience
3
beautiful hotel and experience
staff like boris are what make the difference in a very competitive hotel trade and would definitely come back and recommend based on my friendly experience with him
we had a really good experience with ari as our waiter
Restaurant
1
gave us superb food service at the restaurant & also seif too