Experience
1
not a good experience for this level of hotel
chicago, US Hotel Reviews & Guest Ratings 2025
Comprehensive analysis of 3 hotels in chicago based on 126 authentic guest reviews. Compare real traveler experiences, ratings on cleanliness, staff service, location, walkscore, room quality, amenities, and value for money. Make informed decisions with detailed feedback from verified guests who stayed at top-rated accommodations in chicago, US.
What Guests Loved
guests praised the excellent customer service and beautiful venue, highlighting the friendly and helpful staff. the check-in process was easy, and the location was convenient for walking to local attractions. overall, the staff received exceptional reviews for their hospitality and accommodation.
Areas for Improvement
some guests reported issues with the staff's friendliness, particularly at the big bar, and expressed dissatisfaction with the parking service. there were also complaints about not receiving a paid room reservation, leading to a negative experience for some visitors.
Parking
2
but self-parking is not that convenient
the only area i believe could be improved is the parking service
Room
81
one of my favorite parts was the fact that the room had floor to ceiling windows and they had a chaise lounge in front of it
i recommend a river view room accommodation
rooms were large and comfortable
my room (east tower) was nicely renovated
i had a river view room which i enjoyed in the mornings and evenings to view the city scene
i also paid for august 29 and never received the room
Staff
181
check-in was easy and the staff was wonderful
i had very good service from the staff
while the staff are always courteous and do their best
the staff was very helpful
the entire staff were all exceptional
but the staff was
Customer_service
2
great hospitality and customer service
excellent customer service - beautiful venue
Bar
1
bartender at the big bar was not friendly at all
Comfort
2
building was completely modern and they had really comfortable beds
comfort of the bed
Food
6
convenience for food
good food and drink varieties
great food
great selection of food
the food was great as well
Restaurant
3
there are many restaurants within walking distance as well as river boat tours
location is central to most things - good restaurants
the restaurants were amazing
Location
2
location was great
great location and nice room
What Guests Loved
guests appreciated the high standard of cleanliness and the friendly, helpful staff. the rooms were described as nice, spacious, and the hotel had a great central location.
Areas for Improvement
many guests reported poor customer service, with untrained staff and issues such as late food delivery and inadequate room cleaning. complaints also included cold rooms, small sizes, and maintenance problems like a malfunctioning toilet.
Room
38
the room was spacious
great room
the room was nice
room is cold
late delivery of food in terms of room service
rooms show the strain in the bath area
Staff
51
staff was very willing to assist and responsive
the staff was great
very friendly and helpful staff
staff was super friendly
staff were friendly and helpful
staff are very untrained
Customer_service
1
this is the worst customer service i've experienced
Location
11
great hotel w central location
parking location was crazy
Wifi
1
my main disappointment was wifi
Price
2
the price increase due to the marathon
but maybe prices have just gone up
Parking
22
rate included free parking
convenient and reasonable priced parking space nearby,
only negative was valet parking was $75 and the self parking lot that was recommended was also $75
if you don't valet parking is the worst
Restaurant
2
just a short walk away from a variety of different shops/restaurants/cafes/things to do
convenient to the all the shops and restaurants
Lobby
2
the only thing that is nice is the lobby
the lobby and bar area is a fun place and is always hopping
Bar
1
the bar staff were friendly and most especially gloria at reception
View
1
very happy with our stay and a beautiful view
Cleanliness
1
a high standard of cleanliness
Experience
1
apart from location - nothing else is good - run down hotel - run down room - carpets dirty / torn - pathetic experience - worst marriott ( was it one
Staff
62
the staff is very kind and helpful with any questions/suggestions
the staff we encountered were fabulous
the staff were generally efficient and friendly,
the friendly staff especially the guys at the lounge in the evening
staff were great
not very friendly staff
i didn't like one of the staff members at the desk
Comfort
12
a few minutes walk to navy pier- the beds are always wonderfully comfortable
beds very uncomfortable
the pillows are no bueno and the bed is reasonably uncomfortable
Room
53
but that was noted when we booked and i'm pretty sure the room was cheaper because of this
facility and room were modern and ckean
loved the view from our room
the room was great
the room looked even better than the photos online
our room was not ready when we arrived and had to wait almost an hour
our room was quite dirty
room was run down
Price
2
doesn't worth the price at all
expected more for this price point
Parking
6
parking garage is gross and incredibly small
parking was crazy expensive
we also had to pay $65 per day for parking which totaled $260
Facilities
1
we were unable to use the facilities until we left for the airport at 2pm
Pool
52
lovely pool area
pool area was fun for the kids
outdoor pool is nice
the pool area was great
the pool was great for the kids
- the food at the pool is really poor
the only thing we could complain about was the pool not being open,
Lobby
1
lobby sucio con sillones e mal estado y perros sobre ellos
Door
2
we wished there were 4 hooks on the door to hang the towels
it took ages to check in staff were rude someone walked in the room while i was sleeping room next door kept trying to open the adjoining door can't take own food to the pool kind of expensive for what it is
Location
2
price is reasonable given its location
nice staff and incredible location