Comprehensive analysis of 6 hotels in cancun based on 122 authentic guest reviews. Compare real traveler experiences, ratings on cleanliness, staff service, location, walkscore, room quality, amenities, and value for money. Make informed decisions with detailed feedback from verified guests who stayed at top-rated accommodations in cancun, MX.
guests praised the exceptional customer service, highlighting the attentiveness and helpfulness of the staff, particularly janer and marisela. many noted that the staff went out of their way to ensure satisfaction and remembered guests during their stay. overall, the service was described as amazing and accommodating.
customer service excel for janer the concierge
we received great customer service through out our time there
amazing customer service helped advise us on what great activities to do here at the resort
though they were understaffed and lacked basic customer service skills
i paid full price for a room with a balcony if there was going to be costruction/remodel in the balcony they should have told us
the food was not delicious and its not worth the all inclusive price tag
the room assignments were consistently problematic
the television in our room repeatedly defaulted to spanish-language programming
the food was so good
loved the food
good food
food is not tasty in all restaurants i give it 4/10
food was very bland
the food was consistently bland and lacked freshness
the long waiting lines for restaurants
restaurant booking system needs some work
the other occasion souvenirs were left in the restaurant and despite the fact that we were the last family to leave we were told that the items had not been found
we had an amazing time swimming at both the pool and the beach
pool bar area was overrun by children so we just stayed at the adult pool and ordered drinks there
they also need more cabanas at the adult pool
i would advise people to bring a small fan also i feel like the resort needs more entertainment for the adults
and more entertainment is definitely neeeded
no nightly entertainment
they were quite stripped from decorations
had our wedding here and the staff from marisela to everyone she works with did an awesome job
the staff and service was good
the staff at krystal grand were very attentive to your needs
the staff remembered us pretty much after the couple of days
the staff was amazing
location of course and facilities in hotel so i no need to go even out lovely to stay and just relax
the best hotel and location
the location is great and it has the best beach
all people were helpful location is good nice beach
we loved our daily evening visits at altitude bar
julian and javier are my favorite bartenders
jahir was the best bartender,
best service from bartender jahir
pros beautiful beach nice pools food was okay room service was great fire show on the beach was really nice staff was friendly and helpful our housekeeping was top notch the kids liked the adventure friends and the gym beds were comfy free wifi cons rooms were outdated hard pillows music was loud especially on our last night there and we were on the 10th floor elevator has no fan and very hot
hibachi experience was excellent
loved this hotel thank you so much thank you so much jahir for giving us the best experience once we got here to the hotel
atmosphere was great
location atmosphere
the staff are consistently described as exceptional, friendly, and helpful, with many guests appreciating their professionalism and kindness. some even received hand-drawn maps to assist them during their stay.
guests noted high prices at larger resorts and mentioned issues with the wifi quality in their rooms. additionally, meals from the restaurant were considered expensive.
wifi gratuito caja fuerte gratis y con una gran piscina
wifi in camera non prende proprio
wifi quality could have been better
and high prices of the larger resorts
the staff were sk friendly day
very friendly staff
staff sempre disponibile e cordiale
the staff were exceptional
even down to hand-drawn maps from the staff to help us find our way
meals are expensive from the restaurant
esperamos volver
the pool is awesome with an access to the lagoon with boats parked
very nice pool
big pool:)
specially the receptionist and the waiters in the bar nestor and ramiro
el personal muy atento hasta el bar tender
customer service was not able to accommodate
great staff and the entertainment was top notch
the rooms were a little bit small and didnt like the shower with no doors
the night entertainment was not good they need to bring back the band to the resort it was fun when they had them here
guests consistently praise the excellent and friendly staff, noting their helpfulness and the great service provided. the rooms are described as comfortable and well-maintained, with convenient features like bracelet room keys. the location is also appreciated for its proximity to amenities.
several guests express dissatisfaction with staff communication and language barriers, indicating that some staff members are not friendly or respectful. there are complaints about outdated rooms, plumbing issues, and the need for bathroom renovations, which detract from the overall experience.
always excellent and the best staff
the staff is super friendly as well
staff and rooms were great
excellent staff and service
it's unacceptable that the staff failed to communicate this to me
staff don't know how to speak english hard to understand what guest needed and concern
staff is not friendly
room key is a bracelet pretty convenient
the room was great
the housekeeping staff kept our room spotless which is greatly appreciated when you are bringing in sand
plugged toilet in room
the issue is the room is out dated and needs to be upgraded soon
the security guard on the facility and the security measures around the hotel made it feel slightly like a low security prison
shower pressure too much and bathroom over flow
the bathroom needs renovation
and none of them were mexican food
limited food options
the employees were rude they did not provide the guest with the proper amount of towels or items that were supposed to be complimentary in the all inclusive package
there is a delivery charge for room service with all inclusive
the beds were surprisingly comfortable
the restaurant wait staff was excellent
short walk to all amenities
the room looked old and dark
rooms seemed damp
the staff was very rude
i wish i remembered the bartenders at the pool bar
before writing this i tried talking to staff and they were so sorry they everything is out of their control
some staff members are not friendly (10%)
but with the caveat that the rooms really arent very nice
my husband and son shared a room next to ours and their room smelled like mould and their floor kept getting wet even with aircon on
the room itself was pretty basic and we all felt a bit disappointed when we walked in
i visit the area enough to know they close the restaurants when they don't sell enough rooms
the only way i was allowed to book a restaurant is forming a queue from 1pm-4pm
i plan my day partially around this only to be told the restaurant is closed for a/c repairs
food wasn't the greatest
i really was not a fan of the food it was lacking quality
i would not recommend this place for price